Refund policy

Last Updated: August 18, 2026

Thank you for shopping at Romans Store ("we," "our," or "us"), accessible via www.romansstore.com. We value your satisfaction and strive to ensure you have a great shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return and Refund Policy carefully to understand your rights and procedures regarding returns, exchanges, and refunds.

1. Return Eligibility Window

  • Items must be initiated for return or exchange within 14 to 30 days (select your preferred limit) from the date of delivery.

  • Requests made after this return period will unfortunately not be eligible for a refund or store credit.

2. Conditions for Returns

To be eligible for a return or exchange, your item must meet the following criteria:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all original tags, labels, and accessories attached.

  • Proof of purchase (such as your order confirmation email or order number) is required.

3. Non-Returnable / Final Sale Items

Certain types of items cannot be returned due to hygiene, safety, or custom nature, including:

  • Gift cards

  • Clearance, final sale, or promotional promotional items

  • Custom-made or personalized products

  • Intimate apparel, swimwear, or health/personal care items (if applicable)

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a item that is damaged, defective, or incorrect:

  1. Contact our customer support team immediately within 48 hours of receiving the package at support@romansstore.com.

  2. Provide your order number along with clear photos/videos showing the issue.

  3. We will evaluate the claim and arrange a free replacement or full refund including shipping costs for verified errors.

5. Return Process

To start a return, please follow these steps:

  1. Contact Support: Email us at support@romansstore.com with your order number and the reason for the return.

  2. Authorization & Instructions: Once approved, our team will provide you with the return address and RMA instructions.

  3. Pack & Ship: Securely package the item in its original box.

Note: Please do not send your purchase back to the sender address without contacting us first.

6. Return Shipping Fees

  • Customer Responsibility: Unless the return is due to an error on our part (damaged/defective/wrong item), the customer is responsible for paying all return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted from your total refund amount.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Refunds & Processing Time

  • Inspection: Once your returned item is received and inspected, we will send you an email notification confirming receipt and approval/rejection status of your refund.

  • Payment Credit: If approved, your refund will be processed back to your original method of payment (credit/debit card, online gateway) within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    • First check your bank account or payment processor statement again.

    • Contact your credit card company or bank; processing times may vary before a refund is officially posted.

    • If you have done all of this and still have not received your refund, please contact us.

8. Exchanges

We only replace items if they are defective, damaged, or require a different size. If you need to exchange an item for the same product, send us an email at support@romansstore.com.

9. Contact Us

If you have any questions or require assistance regarding our Return and Refund Policy, please reach out to us: