Shipping policy

Last Updated: August 18, 2026

Thank you for visiting and shopping at Romans Store ("we," "our," or "us"), accessible via www.romansstore.com. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a secondary notification when your order has officially shipped, including tracking information.
High-volume periods (such as major sales or holiday seasons) may cause slight delays in processing. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination, package weight, and delivery option selected.

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	3 - 7 Business Days	Flat Rate / Free over $X (update amount)
Express Shipping	1 - 3 Business Days	Calculated at Checkout
International Shipping	7 - 14 Business Days	Calculated at Checkout

Note: Delivery times are estimates provided by courier services and are not guaranteed.

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your shipment.
Please allow 24 to 48 hours for tracking updates to populate on the carrier's system.

4. Customs, Duties, and Taxes

Romans Store is not responsible for any customs clearance fees, import duties, or taxes applied to your order upon arrival in the destination country.
All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, handling fees, etc.).

5. Incorrect Address & Undeliverable Packages

Customers are responsible for providing complete and accurate shipping addresses at checkout.
If a package is returned to us due to an incorrect address provided by the buyer or failure to collect the parcel, the customer will be responsible for reshipment costs.

6. Damaged, Lost, or Stolen Packages

If you receive your order damaged, please retain all packaging materials and damaged goods and contact our support team immediately at support@romansstore.com.
If tracking indicates that your parcel has been delivered but you have not received it, please check with household members and neighbors first before reaching out to customer support and the courier provider.